Contact Us
We're here to help! Whether you have questions about our API, need technical support, or want to discuss enterprise solutions, we'd love to hear from you.
Get In Touch
📧 General Support
Email: engage@scientifics.io
For technical questions, API issues, billing inquiries, and general support. We typically respond within 24 hours on business days.
💼 Business Inquiries
Email: contact@scientifics.io
For enterprise plans, custom integrations, partnerships, reseller inquiries, and business development.
🔒 Security & Privacy
Email: security@scientifics.io
Report security vulnerabilities, privacy concerns, or data protection questions. We take security seriously and respond to reports promptly.
⚖️ Legal & Compliance
Email: legal@scientifics.io
For legal matters, compliance questions, DMCA notices, and law enforcement requests.
Common Questions
How do I get started with the API?
Sign up to receive your API key, then check out our API Docs for integration code examples. Our BASIC tier is free and gets you started immediately.
I lost my API key. How do I get a new one?
Use the API key reset endpoint to generate a new key. You'll receive it via email. Your old key will be immediately invalidated for security.
Can I upgrade or downgrade my plan?
Yes! Contact us at engage@scientifics.io and we'll help you change your subscription tier. Upgrades take effect immediately; downgrades at the next billing cycle.
Do you offer enterprise or custom plans?
Absolutely. We work with organizations that need higher rate limits, dedicated support, custom SLAs, or specialized data processing. Email contact@scientifics.io to discuss your needs.
How often is the FBI Wanted API data updated?
We refresh data daily from FBI sources. Updates typically occur overnight. Historical data and change tracking are available in PREMIUM tier and above.
Can I use this data for background checks?
Our API can be part of a background screening process, but should not be the only source. Always verify information through official channels. We're not FCRA-compliant consumer reporting agency.
I'm getting rate limit errors. What should I do?
Rate limits are based on your subscription tier. Consider implementing caching in your application to reduce API calls. Need higher limits? Contact support to discuss upgrading or custom rate limits.
Can I resell your API or data?
Reselling requires an authorized reseller agreement. Contact contact@scientifics.io to discuss partnership opportunities.
Report an Issue
Found a bug? Data quality issue? System outage? Let us know:
- Technical Issues: engage@scientifics.io
- Data Quality: engage@scientifics.io
- Security Vulnerabilities: security@scientifics.io
Include as much detail as possible: API endpoint, timestamp, error messages, request/response examples (remove API keys!).
Documentation & Resources
Before reaching out, check if your question is answered in our resources:
- API Docs - Complete reference with examples
- About Us - Learn about our service and approach
- Privacy Policy - How we handle your data
- Terms of Service - Usage guidelines and policies
Office Hours & Response Times
- Support Hours: Monday-Friday, 9 AM - 6 PM EST
- Response Time: Typically within 24 hours on business days
- Critical Issues: Security and system outages addressed immediately